This VoIP service allows you to call anyone anywhere. If they are a subscriber to this service also, our service is free and unlimited no matter what service plan you have selected.

Calls to phones not on this VoIP service count against the minutes in your Service Plan. If you have an unlimited Service Plan, you can call anyone in the United States and Canada (and possibly other countries if they are included) at no additional charge, within the Terms & Conditions of this Service . The other person is not required to use this service (or even have a computer).

If you make international calls, those calls are billed at low international rates (or count against your Service Plan if it includes international minutes). Directory Assistance is billed separately for each call.

Collect calls can come TO your VoIP phone number, but the operator may or may not be able to verify your billing address. So the answer is probably not. You can, of course, place a collect call FROM your VoIP phone.

If you're using an analog telephone attached to an ATA, place a call to the first party you want to call. Next, press the Flash button on your handset, wait for a dialtone, then call the second party. After the second party answers, press the Flash button again to participate in a three-way call.

If you're using an IP phone, consult the guide that came with your specific phone model.

If you're from the United States or Canada, you dial 10-digit local numbers, long distance numbers and international numbers the way you always have. You can even leave off the 1 in front of any 10-digit U.S. or Canadian number because the service adds it for you. If you're used to dialing 7-digit local numbers, you can set up 7-digit dialing for any area code of the United States or Canada via your VoIP Control Panel (VCP) on our customer website.

For a number in the United States, Canada, Puerto Rico, U.S. Virgin Islands, or a few Caribbean countries, dial: 1 + area code + phone number (the 1 is optional). For example: 1-310-861-4700.

For a number outside the United States and Canada, dial: 011 + country code + phone number + #. For example: 011-44-207-6686000 #. (TIP: Pressing the # key after dialing an international number speeds up your call by up to 5 seconds.)

The VoIP service also supports 00 + country code + phone number for international calls for those people who are used to originating calls from outside the United States or Canada.

E-mail the VoIP service provider for a reminder of your phone number, VCP user ID, and/or password, or the VoIP service provider will reset the password for you.

Click here to go to the VoIP Features Page

The toll-free number that you're dialing may be a regional toll-free number and not a national number. Companies using toll-free numbers pay charges for every call and sometimes restrict where people can call them from. Because VoIP calls are routed via the Internet and because your VoIP number may have an area code that's outside your local or state region, your number may be identified as one the company with the toll-free number won't accept.