Yes, you may. The change will take effect at the beginning of the next billing period.

A link to your invoice can be e-mailed to you every month. You can always print it out from your Web browser if you need something for filing purposes.

If you cancel service and return any ATA or SIP phone (in resellable condition) that you've purchased within 30 days of when you ordered service, your setup cost, your device purchase, and any Service Plan fees we've charged, will be refunded to you. The only exception is if you've made more than 250 minutes of long distance calls, then you will be expected to pay for those calls at the appropriate rates or pay for a month of the Service Plan, whichever is greater. After the first 30 days, you can cancel at any time, but you don't get your setup fee, device fee, or any Service Plan fees back.

The percentage of days of that month from when you ordered service will be determined and multiplied by your Service Plan monthly fee. For example, if you ordered service on July 26, you had service for 6 days out of 31 in July, for a prorate multiplier of 6 / 31 = .1935. If you have a $14.95 Service Plan, you'll pay .1935 x $14.95 = $2.89 for July, plus another $14.95 for August, all of which will appear on your August 1 invoice.

VoIP startup costs include the VoIP device (ATA or phone), if purchased with the service, generally a fee to setup and activate your account, and a shipping and handling charge for the device if appropriate. Appropriate sales tax will be charged on the device, depending on where you live. In addition, you'll be charged for your first month of 911, any applicable Regulatory Fees, and your first month of VoIP service. This last amount depends on which Service Plan you order.

If your automatic monthly credit card payment cannot be processed for any reason, we notify you immediately by phone or e-mail. If payment is not received after a few days, your VoIP account will be reluctantly suspended and later terminated. You are valued as a customer, but naturally payment needs to be provided for the service.

The goals of Universal Service, as mandated by the 1996 Telecommunications Act, are to promote the availability of quality services at just, reasonable, and affordable rates; increase access to advanced telecommunications services throughout the Nation; and advance the availability of such services to all consumers.

The FCC recently mandated that VoIP providers are required to contribute to the Federal Universal Service Fund (USF). Because complaisance with this mandate from the FCC is required, the appropriate Federal USF is added to your bill, which is typically between $1 and $2 each month.

Your first invoice will show all your startup costs (see: What are my startup costs?). In addition you'll see the pro-rated amount for the initial partial month of 911 fee, Regulatory fee, and Service Plan fee. We bill VoIP service monthly in advance, just like you pay for your cable television or local phone service. That means if you sign up on September 15 your October 1 bill will show you being billed for half a month of September plus all of October. It will show the initial credit card payment you made (if any), so you'll only owe the current month of service. All appropriate taxes and fees will also be added to your invoice, just like with any utility bill.

Your subsequent invoices will have the monthly Service Plan fee and the 911 and any Regulatory fee for the coming month. In addition, there will be charges for any long distance, international or Directory Assistance calls you made in the previous month that were not included in your plan, plus appropriate taxes and fees.

If you are paying by credit card, invoices are created on the 3rd or 4th of every month for the previous month, and charge credit cards two to three days after that. We accept VISA, MasterCard, American Express and Discover cards.